The automated voice on the phone demanded I speak to it. I know I'm old and out of the technological loop at this point, but I feel like a complete jackass talking to a computer. Can I just push a button? Please? Pleasant Automated Voice asked me to speak the name of the afflicted hardware. "If you're having a software issue, say, 'software'..." Unwilling to wait any further, I said "Monitor." Automated Voice asked me to wait a moment, then said, "Please say the serial number of your... plotter... " I don't even know what a plotter is or whether I even have one, but that's not what I said. Hoping the word, "NO!" would send me back to the previous menu, I said it a few times. Automated Voice kept asking for my plotter's serial number. By now I'm pissed off and push the #0 on the phone keypad. Automated Voice now became Condescending Automated Voice and actually said, "I can understand you when you speak to me. Please say the serial number of your... plotter..." Ack. "No, bitch, you can't understand me when I speak to you, because I didn't say 'plotter'!!"
I pushed #0 about five million times and was finally transferred to India. I then spent 45 minutes talking to three different men, first doing all their suggested "fixes" like replugging and restarting, and eventually just saying I was doing them when I wasn't. My monitor is broken. I can't go into BIOS because I can't see the fucking screen. They finally agreed and said they would send me a new one, to arrive in 3-5 business days.
On Wednesday, I called around asking if anyone had a spare monitor laying around. "My kids can't do their typing," I said. "They can't do internet research." Uh.. yeah. The kids need it. My cousin offered to bring over a spare from her parent's house, but couldn't get it for me until Thursday. Ugh.
Thursday, my cousin drove out to her parent's place to pick it up for me, then clear out to my place to drop it off. I spent a good half hour looking for cords and fighting with connectors while cramped under the desk with a flashlight. Woohoo, it worked! I sat back and viewed my desktop in all its glory. Then FedEx pulled up out front with my new monitor. Figures. Laughing, I thanked my cousin for going out of her way to bring me that spare. "You know how it goes," she told me, "If I didn't have a spare for you, they wouldn't have delivered it until next week."